Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

CleanServ Malaysia Professional Cleaning ("CleanServ Malaysia," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanservmy.com and use our professional cleaning services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for cleaning services
• Book or schedule cleaning appointments
• Contact us through our contact form, email, or phone
• Subscribe to our newsletter
• Create an account on our website
• Provide feedback or reviews

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Home or business address
• Payment information (processed securely through third-party payment processors)
• Service preferences and special instructions
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages visited on our website
• Time and date of visits
• Time spent on pages
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements
• Preference Cookies: Remember your settings and preferences

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

• Processing and fulfilling your cleaning service requests
• Scheduling appointments and sending reminders
• Communicating with you about your bookings
• Providing customer support and responding to inquiries
• Processing payments and maintaining billing records

2.2 Service Improvement

• Analyzing usage patterns to improve our website and services
• Conducting customer satisfaction surveys
• Developing new services and features
• Personalizing your experience on our website

2.3 Marketing and Communications

• Sending promotional emails about our services, special offers, and updates (with your consent)
• Delivering targeted advertisements based on your interests
• Sending newsletters and blog updates (if subscribed)
• Conducting marketing campaigns and analyzing their effectiveness

2.4 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Enforcing our Terms & Conditions
• Resolving disputes and addressing complaints
• Maintaining security and preventing abuse

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction processing
• Email service providers for sending communications
• Cloud hosting providers for data storage
• Analytics providers (such as Google Analytics)
• Customer relationship management (CRM) systems
• Scheduling and booking platforms

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your information in accordance with this Privacy Policy.

3.2 Business Transfers

If CleanServ Malaysia is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Response to court orders or subpoenas
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our policies and agreements

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication procedures
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer account information is retained while your account is active and for a reasonable period thereafter
• Transaction records are maintained for accounting and legal compliance purposes (typically 7 years)
• Marketing consent records are kept until you withdraw consent
• Website analytics data is typically retained for 26 months

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a portable format.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations to retain certain information).

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

6.5 Objection to Processing

You have the right to object to our processing of your personal information for marketing purposes or based on legitimate interests.

6.6 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.7 Marketing Opt-Out

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our marketing emails
• Contacting us directly using the contact information below
• Updating your communication preferences in your account settings

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information from our servers.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Malaysia, including countries that may have different data protection laws. By using our services, you consent to the transfer of your information to these locations. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookie Management

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete existing cookies
• Block cookies from being set
• Receive notifications when cookies are being set

Please note that blocking or deleting cookies may impact your ability to use certain features of our website. You can manage your cookie preferences through our cookie banner when you first visit our website.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

12. European Union Data Protection Rights

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights outlined in Section 6 of this Privacy Policy. Our lawful basis for processing your information includes:

• Contract performance (to provide our services to you)
• Consent (for marketing communications and certain cookies)
• Legitimate interests (to improve our services and prevent fraud)
• Legal obligations (to comply with applicable laws)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you of significant changes via email or through a notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.